Medicare Institutional Special Needs Plan


Direct Complete Plan (H5989)

Direct Complete Plan is an Institutional Special Needs Plan (I-SNP) with a Medicare contract designed to meet your medical and prescription drug needs. If you are a resident in a nursing home that is contracted with us you may enroll in the Direct plan.

Back to Health Pointe Direct Complete Plan

Low Premiums and $0 Co-pays

  • Low monthly premiums
  • No premium if you have Medicaid Prescription Drug Coverage Benefits. (If you receive Low Income Subsidy (LIS), you are eligible to receive assistance with your Part D Prescription Drugs.
  • If you have full Medicaid, your co-payments and co-insurance rates will be covered by the Medicaid program.
  • $0 co-pay for primary care physician visits

An Additional Level of Quality Care

  • Quality medical care from an extensive network of physicians, specialists and hospitals
  • Vision care
  • Acupuncture services
  • Emergency room coverage worldwide
  • Free health screenings for a wide range of conditions

Prescription Drug Coverage

  • No deductible for prescription drugs
  • Covers both Medicare Part B prescription drugs and Medicare Part D prescription drugs from pharmacies in our network.

We are here to help. Call us at 1-888-201-4342, Monday-Friday, 8 a.m. to 8 p.m. EST. TTY users should call 711.

You may also request a callback by filling in the form below.

Direct Complete also Provides a nurse practitioner who works with the Primary Care Physician (PCP) who's role is to:

  • Provide care management services to enhance continuity and coordination of care
  • Decrease unnecessary hospitalizations by identifying early changes in condition initiating rapid interventions and assuring appropriate and timely use of services
  • Improve member health outcomes by facilitating preventative health screenings
  • Serve as liaison to you and the Health Plan

You may qualify for Direct Complete Plan if you:

  • Are entitled to Part A of Medicare and are also enrolled in Part B of Medicare and continue to pay your Medicare Part B premium
  • Are entitled to Medicaid and Part A of Medicare and are also enrolled in Part B of Medicare and continue to maintain your Medicaid benefits and pay your Medicare Part B premium
  • Live in one of our contracted nursing homes in our service area: Bronx, Kings (Brooklyn), New York (Manhattan), Queens, Richmond (Staten Island), Nassau, Suffolk and Westchester counties


To enroll in the Direct Complete Plan, please call us at 1-888-201-4342 (TTY: 711) From October 1 to March 31, we are open 7 days a week, from 8 a.m. to 8 p.m. EST. From April 1 to September 30, we are open Monday through Friday, from 8 a.m. to 8 p.m. EST. We can have one of our representatives visit you. We’ll explain in detail how our plan works and what services we provide, and will begin enrollment if eligible. We will also discuss any special needs and concerns and answer any questions you may have.


Toll-Free: 1.888.201.4342 

TTY: 711

Dirección de envio:

Health Pointe of New York

810 Seventh Avenue - Suite 801

New York, New York 10019

Por favor contacte a nuestro Servicios a los miembros número en 1-888-201-4342 para informacion adicional. (TTY users should call 711.) Del 1 de octubre al 31 de marzo, estamos abiertos los 7 días de la semana, de 8 a.m. a 8 p.m. EST. Del 1 de abril al 30 de septiembre, estamos abiertos de lunes a viernes, de 8 a.m. a 8 p.m. EST.

No discriminamos, excluimos a las personas ni las tratamos de manera diferente por motivos de raza, color, nacionalidad, sexo, identidad de género, edad o discapacidad en nuestros programas y actividades de salud.

ATENCION: Si habla español, tiene a su diposicion servicios gratuitos de assistencia linguistica. Llame a 1.888.201.4342 / TTY: 711

Health Pointe Direct Complete Plan (HMO I-SNP) is a Health Plan with a Medicare Contract. Enrollment in Health Pointe HMO I-SNP depends on contract renewal.

CMS Material ID: H5989_HPweb2019 | Last updated 12/10/2019

Health Pointe of New York COVID-19 Statement – H1711

Health Pointe of New York is closely monitoring the COVID-19 (Coronavirus) outbreak.

Click on the following links for the most up-to-date information from y The New York State Department of Health websites.

If you have any questions, please call Member Services at 844-269-3442.